Terms and Conditions for Cleaners Barnet

These Terms and Conditions set out the basis on which cleaning services are supplied by Cleaners Barnet to domestic and commercial customers. By making a booking, the customer agrees to be bound by these terms. They are intended to create a clear and fair framework for the provision of cleaning services in Barnet and elsewhere in the UK, covering the booking process, payment arrangements, cancellation rules, liability, waste handling and the law that applies to the agreement.

In these terms, references to “we”, “us” and “our” mean the cleaning service provider, and references to “you” and “your” mean the customer receiving the service. The agreement applies to one-off appointments, recurring visits, end-of-tenancy cleans, deep cleaning, regular housekeeping and any other professional cleaning service we agree to provide. If a separate written agreement, quotation or order form is issued, those documents should be read together with these Terms and Conditions.

If any part of these terms is found to be unenforceable under applicable law, the remaining provisions will continue in full force. Headings are included for convenience only and do not affect interpretation. Nothing in these terms is intended to limit any rights you may have under consumer protection law where such rights cannot lawfully be excluded.

1. Booking process

How a booking is formed

A booking is made when you request a service and we confirm acceptance of that request. Confirmation may be given in writing, by email, by message or by any other agreed method. A quotation or estimate does not itself guarantee availability or final acceptance. We may decline a booking at our discretion where we believe the requested work is unsuitable, unsafe, outside our service scope or otherwise impractical.

Booking information

To process a booking, you must provide accurate and complete information, including the property address, type of cleaning required, access arrangements, number and size of rooms where relevant, and any special instructions or sensitivities. If the information supplied is incomplete or incorrect, we reserve the right to adjust the price, change the timing or withdraw the booking where necessary. For recurring cleaning with Cleaners Barnet, the agreed schedule, frequency and duration of visits may be reviewed periodically.

We may ask additional questions before confirming a service to ensure the requested cleaning can be carried out safely and effectively. This may include questions about pets, parking restrictions, fragile surfaces, pest issues, biohazards, heavy soiling, mould, bodily fluids or restricted access. Where the property condition differs materially from the information initially provided, the quoted service may need to be amended or re-priced.

All appointment times are approximate unless expressly stated otherwise. We will use reasonable efforts to arrive within the scheduled window, but exact times cannot be guaranteed due to traffic, previous jobs or other operational factors. If access is delayed or impossible when our team arrives, we may treat the appointment as cancelled and charge an attendance fee or the full booking value, depending on the circumstances and the type of service reserved.

For recurring arrangements, either party may request a change to the schedule with reasonable notice. We may also suspend or end recurring visits if payment is overdue, if repeated access problems occur, or if the property becomes unsuitable for normal cleaning. Any special instructions that require extra time or equipment should be agreed in advance to avoid misunderstanding.

2. Prices and payments

Prices are normally based on the service type, estimated duration, level of soiling, equipment required and any additional tasks requested. Unless stated otherwise, prices are quoted in pounds sterling and may be subject to VAT where applicable. We reserve the right to correct obvious pricing errors. A quotation may be time-limited and may be revised if the scope of work changes before the job begins.

Payment terms will be confirmed at the time of booking or in the invoice. Depending on the service, payment may be required in full in advance, immediately upon completion, or within a stated period after invoicing. We may request a deposit for larger, repeat or specialist services. Cleaners Barnet services are not considered fully completed until all sums due are paid in cleared funds.

We accept the payment methods notified to you at the time of booking. You are responsible for ensuring sufficient funds are available and that payment details are accurate. If a payment fails, is reversed or is charged back without valid reason, we may recover the outstanding amount together with any reasonable bank charges, administration fees or collection costs permitted by law.

Where payment is overdue, we may charge interest on the unpaid balance at the statutory rate applicable to business or consumer debts, as relevant, together with any reasonable recovery costs. We may also suspend future appointments until the account is settled. If we are required to instruct a third party to recover debt, you will be responsible for reasonable and lawful enforcement costs arising from that default.

3. Cancellations and rescheduling

Customer cancellations

You may cancel or reschedule a booking by giving notice in advance. The amount of notice required may vary depending on the service type and whether the appointment was arranged as a one-off or recurring visit. Unless a different notice period was agreed in writing, cancellations made too close to the appointment time may result in a cancellation charge reflecting the reserved time, travel and preparatory costs. If the team has already been dispatched or has arrived, the full fee may be payable.

For time-sensitive services, including move-out or end-of-tenancy appointments, late cancellation can create significant loss because the reserved slot cannot usually be reallocated at short notice. In such cases, a stricter cancellation charge may apply. We will act reasonably and proportionately when assessing any fee, and we will take account of the work already completed or any costs we have already incurred.

We may cancel or reschedule a booking if the property is unsafe, access is not available, the requested service falls outside our operational scope, there is a serious risk to staff, or events beyond our control prevent attendance. Where possible, we will offer an alternative time. Our liability for cancellation caused by circumstances beyond our reasonable control is limited to refunding any pre-paid amounts for work not performed.

4. Customer obligations

You must ensure that the property is reasonably accessible and safe for our staff to perform the agreed service. This includes providing keys, codes or entry arrangements in good time, securing pets where necessary, and removing or protecting fragile, valuable or hazardous items unless we have agreed to handle them. You must also notify us of any known risks, including slippery floors, broken fittings, asbestos, pests, needles, needles, mould, contaminated materials or other dangerous conditions.

You are responsible for securing cash, jewellery, important documents, artwork and other valuables before the service begins. Unless we have expressly agreed otherwise in writing, we do not accept responsibility for unsupervised items left in the property. Where you request the cleaning of delicate, antique or specialist surfaces, you accept that some materials may carry a risk of damage due to age, composition or pre-existing wear.

5. Liability and limitations

Standard of service

We will use reasonable skill and care in providing our services and will aim to deliver the agreed cleaning standard within the time allowed. However, cleaning is a service influenced by the condition of the property and the nature of the materials present. Some stains, odours, limescale, mould, grease, ingrained dirt or wear-related marks may not be fully removable even when proper methods are used. Any descriptions of results are therefore intended as statements of intended performance rather than a guarantee of absolute outcomes.

Damage and pre-existing issues

We are not liable for damage arising from pre-existing defects, inappropriate installation, worn materials, loose fittings, hidden weaknesses or items that were already damaged before we started work. This includes, without limitation, lifting paint, delaminated surfaces, old grout, brittle seals, damaged silicone, unstable fixtures and electronics that are not designed to be cleaned with moisture. If you want us to clean an item or area that is especially delicate, you should tell us before the service begins.

If we are responsible for direct physical damage caused by negligence, our liability will be limited to the reasonable cost of repair or replacement, taking account of age, condition and depreciation, or to the amount recoverable under any relevant insurance policy if lower. We do not exclude liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited under UK law.

We are not liable for loss of profit, loss of business, loss of opportunity, loss of data, consequential loss or indirect loss arising from the services, except where such exclusion is not permitted by law. Where our performance is affected by incomplete access, lack of utilities, inadequate instructions, unsafe conditions or customer default, we will not be responsible for any resulting delay, reduced quality or additional cost.

6. Waste regulations and removal of materials

Any waste generated during the provision of services will be handled in accordance with applicable UK waste and environmental rules. We may remove ordinary waste, dust, packaging, disposable cloths and other minor cleaning debris if this is part of the agreed service. However, we do not act as a general waste carrier unless specifically agreed and legally permitted. Large volumes of waste, construction debris, sharp objects, clinical waste, electrical waste, chemicals, asbestos, bodily fluids and hazardous materials require separate handling and may be excluded from standard cleaning services.

You must tell us in advance if the property contains waste that may be hazardous, restricted or difficult to dispose of. If such waste is discovered during the job, we may stop work, leave the area safe where possible, and request revised instructions. Any additional handling, segregation, specialist removal or lawful disposal may incur extra charges. We will not knowingly breach environmental rules, and we expect customers to cooperate with any reasonable request needed to ensure compliance with waste legislation.

If items must be bagged, sorted or separated for disposal, you are responsible for confirming whether those items should be retained, recycled, donated or discarded. We are not responsible for accidentally disposing of items that were not clearly identified as valuable or reusable. Where local collection, licensing or transfer requirements apply, the customer remains responsible unless we have explicitly agreed in writing to provide a compliant disposal service.

7. Insurance, complaints and service issues

We maintain insurance cover that is typical for our trade and operating model, but insurance does not extend the scope of our obligations beyond these Terms and Conditions. If you believe a service has not been delivered as agreed, you should notify us as soon as reasonably possible and provide relevant details so the issue can be assessed. We may request photographs, access for inspection, or an opportunity to return and remedy the problem where appropriate.

Any complaint will be handled in a fair and proportionate way. Where a genuine shortfall in service is identified, our preferred remedy may include a re-clean, a partial refund or another reasonable solution depending on the circumstances. This does not affect any statutory rights you may have. A complaint does not entitle you to withhold payment for undisputed work already completed unless required by law.

8. Force majeure and suspension of services

We are not responsible for failure or delay caused by events outside our reasonable control, including severe weather, road closures, accidents, strikes, utility failures, fire, flood, epidemic, public health restrictions, illness, government action or supply shortages. In such cases, we may suspend, postpone or cancel the service without liability for indirect losses. If you have paid in advance for work not performed, we will refund the relevant amount or agree a new appointment, as appropriate.

We may also suspend or terminate services if you breach these terms, if a property becomes unsafe, if abusive or threatening behaviour occurs, or if repeated payment issues arise. Any suspension or termination will not affect rights and remedies accrued before the date of suspension or termination.

9. Governing law

These Terms and Conditions, and any dispute or claim arising from them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales. Where legal proceedings are brought by either party, the courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. This governing law clause applies whether the service is booked as a one-off appointment or as part of a recurring cleaning package.

10. General provisions

These terms represent the full agreement between the parties in relation to the services described, unless replaced or varied by a separate written agreement signed or confirmed by us. No waiver of any term will be effective unless agreed in writing. If we choose not to enforce a right on one occasion, that does not prevent us from enforcing it later. Assignment of rights or obligations by the customer is not permitted without our consent.

Any notices required under these terms should be given using the communication method agreed at booking, or any updated method later confirmed by both parties. We may amend these Terms and Conditions from time to time to reflect legal, operational or commercial changes. Updated terms will apply to future bookings and, where permitted, to ongoing services after reasonable notice has been given.

By proceeding with a booking, you acknowledge that you have read, understood and agreed to these Terms and Conditions. They are designed to support a professional, transparent and reliable service relationship for customers using Cleaners Barnet and related cleaning services. If you do not agree with any part of these terms, you should not confirm a booking.