Cleaners Barnet Service Terms and Conditions
These Terms and Conditions govern the provision of cleaning services by Cleaners Barnet to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means any individual, company or organisation that requests or receives cleaning services from Cleaners Barnet.
Company means Cleaners Barnet, the cleaning service provider.
Services means any cleaning or related services provided by the Company, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, one off cleaning, office and commercial cleaning, and related tasks agreed with the Client.
Premises means the property or location where the Services are to be carried out.
Cleaner means any employee, subcontractor or operative engaged by the Company to provide the Services.
2. Scope of Services
The Company will provide the Services as agreed with the Client at the time of booking. The precise scope of work, including the type of cleaning, frequency, approximate duration, and any special instructions, will be confirmed during the booking process.
The Company reserves the right to refuse any task that, in its reasonable opinion, is unsafe, unlawful, or falls outside the normal scope of professional cleaning services. This includes, without limitation, work at unsafe heights, handling of hazardous substances, or tasks better suited to a specialist contractor.
Time estimates for completing the Services are provided for guidance only and are not guaranteed. Where the work required exceeds the booked time or scope, the Company may suggest an extension of time or an additional visit, which may be subject to additional charges.
3. Booking Process
Clients may request Services via the Companys designated booking channels. By submitting a booking request, the Client confirms that they are legally capable of entering into binding contracts and that they are authorised to arrange access to the Premises.
A booking is only considered confirmed once the Company has accepted the booking and issued a booking confirmation. The Company may refuse a booking at its discretion, including where the Premises are outside its normal service area or the requested Services cannot reasonably be provided.
Clients must provide accurate information during the booking process, including the size and condition of the Premises, parking availability, any access restrictions, and any specific requirements. The Company is not responsible for any delay, incomplete work, or additional charges that arise from inaccurate or incomplete information provided by the Client.
Where access to the Premises is dependent on third parties, such as building management or letting agents, the Client is responsible for arranging and confirming access details and any required permissions.
4. Access to the Premises
The Client must ensure that the Cleaner has safe and timely access to the Premises at the agreed time. This may include providing keys, access codes, or arranging for someone to be present to grant entry.
If the Cleaner is unable to gain access to the Premises at the scheduled time, waiting time and any return visits may be charged. Where access cannot be gained within a reasonable period, the visit may be treated as a late cancellation and the applicable cancellation charges will apply.
Keys held by the Company on behalf of the Client will be labelled securely and stored in a safe manner. The Company will use reasonable care to protect keys but accepts no responsibility for pre-existing security issues or for loss or damage arising from keys that are provided in an insecure or defective condition.
5. Client Obligations
The Client agrees to provide a safe and suitable working environment for the Cleaner, including adequate lighting, heating or ventilation, and access to water and electricity where reasonably required.
The Client must inform the Company of any health and safety risks at the Premises, including any known hazards, fragile items, or special instructions relating to particular surfaces or materials. The Company will not be liable for damage arising from undisclosed risks or unsuitable surfaces.
The Client is expected to tidy away personal items, valuables, and clutter where reasonably possible before the Cleaner arrives, to allow the Services to be performed efficiently. Where excessive clutter or hoarding is present, the Company may adjust the scope of Services or decline to proceed.
Pets must be secured or controlled so that they do not interfere with the Services or pose a risk to the Cleaner. The Client is responsible for any injury caused by pets at the Premises.
6. Equipment and Materials
Unless otherwise agreed, the Company will provide its own cleaning products and basic equipment necessary to perform the Services. Where specialist products or equipment are required, this must be agreed in advance and may incur additional charges.
If the Client requests or requires the use of their own products or equipment, the Client is responsible for ensuring they are safe, suitable and in good working order. The Company accepts no liability for damage or unsatisfactory results where the Services are carried out using Client provided products or equipment.
7. Pricing and Payments
Prices for the Services will be confirmed at the time of booking, based on the information supplied by the Client. The Company reserves the right to adjust the price where the actual condition, size, or requirements of the Premises differ significantly from those described at the time of booking.
Prices may be quoted on an hourly basis, a fixed fee, or a combination of both, depending on the type of service. Any additional services requested during or after the initial booking may be charged at the Companys prevailing rates.
Unless otherwise agreed, payment is due on completion of the Services or in advance for certain services, such as end of tenancy cleaning or one off deep cleaning. The Company may require a deposit at the time of booking, particularly for larger or longer duration services.
Payment methods accepted will be communicated during the booking process. Late payments may incur additional charges, and the Company reserves the right to withhold further Services until outstanding balances are settled.
8. Cancellations and Amendments
The Client may cancel or amend a booking by notifying the Company within the specified notice period. The standard minimum notice period for cancellation or rescheduling is 24 hours prior to the scheduled start time, unless a longer period is specified for particular services.
Where the Client cancels or significantly amends a booking with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full cost of the scheduled Services. This covers the loss of time and reserved slots that cannot readily be rebooked.
If the Cleaner arrives at the Premises and is unable to gain access, or if the Services cannot be carried out due to reasons within the Clients control, this may be treated as a late cancellation, and the applicable fee may be charged.
The Company may need to cancel or reschedule a booking due to operational reasons, illness, or circumstances beyond its reasonable control. In such cases, the Company will notify the Client as soon as practicable and offer an alternative appointment. The Company will not be liable for any loss or inconvenience caused by such changes, beyond any payment made for the affected booking.
9. Service Standards and Complaints
The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible, ideally within 24 hours of the service being carried out.
The Client should provide clear details of the issue, including any relevant photographs. The Company will investigate the complaint and, where appropriate, may offer a re clean of the affected areas or another form of resolution. Any re clean or remedy offered is at the Companys discretion and is conditional on timely notification of the issue.
The Company will not be liable for complaints raised more than a reasonable time after the Services have been provided, or where the Premises have subsequently been occupied, altered, or cleaned by another party.
10. Damage and Liability
The Company will take reasonable care when providing the Services. However, the Client must remove or secure valuables, fragile items, and delicate surfaces where special care is needed. The Company accepts no liability for normal wear and tear, pre existing damage, or for damage where the Client has not provided appropriate instructions or warnings.
Any alleged damage must be reported to the Company as soon as practicable and no later than 48 hours after the Services have been carried out. The Client must provide evidence of the damage and, where requested, allow the Company or its insurers access to inspect the item or area in question.
Where liability is accepted, the Companys total liability to the Client, whether in contract, tort, or otherwise, shall be limited to the lesser of the direct cost of repair or replacement of the damaged item or the total fees paid by the Client for the affected Service visit. The Company shall not be liable for any indirect, consequential, or economic loss, including loss of rent, loss of profit, or loss of opportunity.
Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, or for any other liability that cannot be excluded or limited by law.
11. Waste Handling and Environmental Regulations
The Company will handle routine domestic and commercial cleaning waste in accordance with applicable waste and environmental regulations. Standard household waste generated during the course of cleaning, such as dust, vacuum bag contents, and general rubbish placed in appropriate bins, will be dealt with using the Clients existing waste disposal facilities at the Premises.
The Company is not a licensed carrier of controlled or hazardous waste. The Services do not include the removal or disposal of hazardous materials, including but not limited to asbestos, clinical waste, syringes, chemicals, paint, oils, or large electrical items. Where such materials are encountered, the Cleaner may suspend the Services and inform the Client. It is the Clients responsibility to arrange for a suitably licensed contractor to remove such waste.
The Client is responsible for providing adequate waste containers and for ensuring that any local waste collection rules or restrictions are followed. The Company will not be responsible for delays in waste removal caused by municipal collection issues, insufficient bin capacity, or failure to follow local collection guidelines.
The Company aims to use cleaning products and methods that are compatible with environmental and safety considerations, while still achieving effective cleaning results. Where the Client has specific environmental preferences or restrictions, these must be discussed at the time of booking and may affect the scope or price of the Services.
12. Insurance
The Company maintains insurance cover appropriate for the nature of its Services, including public liability insurance. Details of cover can be provided on request.
The Client is responsible for maintaining adequate insurance for the Premises, including contents insurance and any required landlord or building insurance. The Company is not responsible for any risk that should reasonably be covered by the Clients own insurance arrangements.
13. Privacy and Data Protection
The Company will collect and process personal information about Clients for the purposes of managing bookings, providing Services, handling payments, and dealing with enquiries or complaints.
Personal information will be handled in accordance with applicable data protection legislation. Information will not be sold to third parties and will only be shared where necessary for the provision of the Services, for legal or regulatory reasons, or with the Clients consent.
14. Force Majeure
The Company shall not be liable for any failure to perform or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control. This may include, but is not limited to, extreme weather, public transport disruption, strikes, pandemics, accidents, or restrictions imposed by authorities.
In such circumstances, the Company may suspend the Services for the duration of the event or may offer to reschedule the booking. Any advance payments for Services not provided will be carried forward or refunded where appropriate.
15. Variations to These Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. The current version will apply to all bookings made after the date of publication of the updated terms.
Where a change is required by law, regulation, or for safety reasons, it may apply immediately. For ongoing regular service arrangements, the Company will give reasonable notice of any significant changes that materially affect the Clients rights or obligations.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, but such invalidity, illegality, or unenforceability shall not affect the remaining provisions, which shall continue in full force and effect.
18. Entire Agreement
These Terms and Conditions, together with any written service description or booking confirmation provided by the Company, constitute the entire agreement between the Client and the Company in relation to the Services. They supersede any prior understandings, representations, or agreements, whether written or oral.
By proceeding with a booking, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
